HOW TO ATTEND
Experience films and conversations that spark your curiosity and challenge your worldview. You can attend AFI DOCS via a pass or tickets (or “unlocks”), which allow for individual film or event purchase. Starting on June 8, you will have the opportunity to pre-order individual films, programs, events and special presentations* you would like to view during AFI DOCS, June 22-27. We will have limited in-person screenings at the AFI Silver Theatre with individual tickets for sale. New films and events will be scheduled each day of the festival, with captivating conversations and Q&As with the filmmakers following nearly every film. Some Q&As will be live with some ability to interact via chat; if you miss a live Q&A, a recorded version will be made available to view.
Due to restrictions from filmmakers and film distributors, films and events are available for a limited time and with limited capacity – and they can sell out. We strongly recommend selecting or purchasing the films and events you want to attend before the festival begins on June 22.
Once a film you have selected becomes available, you will have 48 hours to start watching. Once you begin, you’ll have 48 hours to finish watching. After you unlock a program, note the amount of time you have to begin and finish watching a particular film. Special Presentations are one-night-only events and will have unique unlock and viewing windows that will be listed on the screening page.
PASSES:
Early-Bird Discounted Film Pass ($75) Available May 4 / Regular Pass Price ($100) starting June 1
A Film Pass is the best way to virtually attend AFI DOCS! With access to over 50 films, a Film Pass* allows you to “unlock” and watch great programming in Features, Cinema’s Legacy, Guggenheim Symposium, DOCS Talks, Shorts and Episodic sections. New films and events will be scheduled each day of the festival, with captivating conversations and Q&As with the filmmakers following nearly every film. In addition to access to AFI DOCS 2021, you will receive a free one-year AFI Rising Star Membership to stay up to date on all things AFI.
Please note: Early Bird discount cannot be combined with other discounts. The FILM Pass does NOT allow access to Special Presentations, AFI DOCS Forum or in-person screenings at the AFI Silver, which require individual tickets or unlocks. Films are available for a limited time and with limited capacity. After you unlock a program, note when the film becomes available and the amount of time you have to begin and finish watching a particular film.
Industry Pass ($100) Available May 4
Please note: Industry Passes are available to qualifying individuals from film-related fields (distributors, film educators, filmmakers, etc.).
With access to over 50 films, the Industry Pass* allows you to “unlock” and watch great programming in Features, Cinema’s Legacy, Guggenheim Symposium, DOCS Talks, Shorts and Episodic sections. New films and events will be scheduled each day of the festival, with captivating conversations and Q&As with the filmmakers following nearly every film. In addition to access to AFI DOCS 2021, you will receive a free one-year AFI Rising Star Membership to stay up to date on all things AFI.
Exclusive to the Industry Pass, passholders will also have access to “unlock” and attend sessions at the AFI DOCS Forum and receive invitations to private industry-related networking opportunities.
Please note: The INDUSTRY Pass does not allow access into Special Presentations or in-person screenings at the AFI Silver, which require individual tickets or unlocks. Films and AFI DOCS Forum sessions are available for a limited time and with limited capacity. After you unlock a program, note when the film becomes available and the amount of time you have to begin and finish watching a particular film.
Film and Industry Pass Fine Print:
The Film Pass is geo-blocked to the USA and all events/screenings will be in Eastern Daylight Time.
Films are available for a limited time and with limited capacity. Passes are non-transferable. Event is not rated and viewer discretion is advised.
Once the film becomes available, you will have 48 hours to begin watching the film and then 48 hours to conclude viewing. After you unlock a program, note the amount of time you have to begin and finish watching a particular film.
Films can “sell out,” which will be indicated by “Sold Out.“
Passes do not grant access to Special Presentations or in-person screenings at the AFI Silver.
Individual Film & Event Access:
Tickets Available June 8
To get your ticket, go to the individual film or event page and click “pre-order now.” Note: Once a film becomes available to view, it will say “unlock” instead of pre-order.
Individual Films and Programs
- Individual films and programs will be available for $10 to unlock.
Special Presentations
- Special Presentations will be available for $15 to unlock.*
AFI DOCS Industry Forum
- Individual Industry Forum sessions will be available for $10 to unlock.
AFI SILVER Screenings
- In-person screenings at the AFI Silver Theatre and Cultural Center located in Silver Spring, MD, will be available for $13. If you are a member of AFI, tickets will be $11.
Free Programs
- Celebrate the art of documentary filmmaking and groundbreaking filmmakers with this year’s free programs:
- Cinema’s Legacy
- DOCS Talks
- Guggenheim Symposium
Ticket Fine Print
Festival is geo-blocked to the USA and all events/screenings will be in Eastern Daylight Time.
Tickets are automatically linked to the ticket buyer’s account on Eventive, the platform where all AFI DOCS programs will be made available to view.
Once the film becomes available you will have 48 hours to begin watching the film and then 48 hours to conclude viewing. After you unlock a program, please make sure to note the amount of time you have to begin and finish watching a particular film.
*Special Presentations may have different availability windows. Special Presentations are one-night-only events and will have unique unlock and viewing windows that will be listed on the screening page.
All films are available to viewers in the United States. Film views are limited, and films can “sell out,” which will be indicated by “Sold Out.“
Please note: No refunds or exchanges. Unlocks are non-transferable. Events are not rated and viewer discretion is advised.
AFI DOCS VIRTUAL FESTIVAL PROGRAM
Please note all screening and events are geo-blocked to the United States, excluding US Territories and will have limited capacity.
SECTIONS
Special Presentations
Featuring the opening and closing night films, this section spotlights the highest-profile and most anticipated documentaries of the festival.
- One-time-only screenings during the festival with different availability and viewing windows.
- $15 to “unlock”
- Passes not applicable
Documentary Feature & Series
A collection of original perspectives, enlightening stories and daring explorations of the people and world around us, in feature and serial form. Available for viewing June 23-27.
- Films launch at Noon EDT on a specific day during the festival and remain available to watch until 11:59 p.m. EDT on June 27 or until it sells out, whichever comes first. Once a film you have selected becomes available you will have 48 hours to start watching. Once you begin, you’ll have 48 hours to finish watching.
- Use Film Pass or $10 to “unlock”
Short Film Competition
Curated from hundreds of entries, this year’s short documentary films highlight unique voices from around the world – presented in four programs. Available for viewing June 23-27. The Grand Jury Prize qualifies for the Documentary Short Film category of the annual Academy Awards.
- Films launch at Noon EDT on June 23 and remain available to watch until 11:59 p.m. EDT on June 27 or until it sells out, whichever comes first. Once a program you have selected becomes available you will have 48 hours to start watching. Once you begin, you’ll have 48 hours to finish watching.
- Use Film Pass or $10 to “unlock”
Cinema’s Legacy
Presenting beloved classics and forgotten treasures.
- Free screenings available for viewing June 23-27. Films launch at Noon EDT on June 23 during the festival and remain available to watch until 11:59 p.m. EDT on June 27 or until it sells out, whichever comes first. Once a film you have selected becomes available you will have 48 hours to start watching. Once you begin, you’ll have 48 hours to finish watching.
- Free to “unlock”
AFI Industry Forum
This series of panels, conversations and meetings presents a variety of networking and professional development opportunities for filmmakers, industry professionals and documentary enthusiasts.
- Scheduled live events, June 22-26
- Use Industry Pass or $10 to “unlock”
AFI SILVER
Host of AFI DOCS in-person screenings, the AFI Silver Theatre and Cultural Center is a state-of-the-art moving image exhibition, education and cultural center located in Silver Spring, MD.
- Schedule for in-person screenings at the AFI Silver to be announced June 8
- Individual tickets $13 and $11 for AFI Members
- Passes not applicable
Guggenheim Symposium
Named after award-winning filmmaker Charles Guggenheim, this intimate event celebrates masters of the non-fiction art form who inspire audiences by documenting and examining the human condition.
- Free to “unlock”
DOCS Talks
Intimate conversations with thought leaders, filmmakers and special guests from this year’s dynamic non-fiction films to catalyze national conversation and engage audiences. June 23-26.
- Free to “unlock”
Ways to Watch
How do I watch films on my computer?
You can easily watch films on your computer.
To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:
- Safari on macOS
- Edge on Windows
- Safari on iOS
- Chrome on Android
- Eventive TV app for Apple TV, Amazon Fire TV and Roku
Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality. To ensure your computer meets system requirements go to our IT section for specs.
How do I know the Screening Platform (Eventive) will work on my TV or Computer?
Visit the Eventive Device Compatibility page and follow the steps to unlock a free test video.
- You can test your device(s) for compatibility with our platform
- Confirm that you are able to make a purchase
- Confirm that you are receiving confirmation emails once a purchase has been completed
If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.
Can I watch the films on my TV?
Yes, there are various options for viewing on your TV such as HDMI from your computer to your TV, Chromecast, AirPlay, or utilizing apps on Apple TV, Amazon Fire TV or Roku (Apps will launch the week of festival).
How to connect via HDMI Cable?
One way to watch on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cable.
- Make sure your computer is close enough to your television for the HDMI cable to reach between them safely.
- Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
- Plug the other end of the cable into your laptop’s HDMI out port.
- Set the TV to the HDMI Inputport that the computer is connected to using the source or display button on your TV remote.
- If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.
- Windows: Right-click on the desktop > Display Settings > Click Detect > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click Apply.
- Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.
Here is a guide on how to connect an HDMI cable to your computer: https://www.wikihow.com/Connect-HDMI-to-TV
How do I cast to a device?
If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full screen using the icon at the lower right.
Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform.
Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.
Chromecast:
Stream directly from a tab in the Chrome internet browser to a TV connected to a Chromecast device from your Mac or PC computer. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad. Once your Chromecast is set up you can stream directly from your computer.
- On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast. Make sure the tab you want to be displayed is the one you are selecting to cast.
- Select your Chromecast source (consider selecting Chrome tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.
- To disconnect from Chromecast, click the blue Stop icon next to your casting destination.
- If there are any issues with the Chromecast stream, try setting the video to a lower quality.
Still having trouble? Here’s a guide on how to use Chromecast from your computer.
AirPlay:
https://support.apple.com/en-us/HT204289
Stream video from your iPhone, iPad, or iPod touch
- Connect your device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- Find the video that you want to stream.
- Tap . In some third-party apps, you might need to tap a different icon first.* In the Photos app, tap , then tap .
- Choose your Apple TV or AirPlay 2-compatible smart TV. Need help?
To stop streaming, tap in the app that you’re streaming from, then tap your iPhone, iPad, or iPod touch from the list.
*Some video apps might not support AirPlay. If you can’t use AirPlay with a video app, check the App Store for tvOS to see if that app is available on Apple TV.
If video automatically streams to an AirPlay device
Your device might automatically stream video to the Apple TV or AirPlay 2-compatible smart TV that you frequently use. If you open a video app and see in the upper-left corner, then an AirPlay device is already selected.
To use AirPlay with a different device, tap, then tap another device, or tap “iPhone” to stop streaming with AirPlay.
Stream video from your Mac
- Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- On your Mac, open the app or website that you want to stream video from.
- In the video playback controls, click .
- Select your Apple TV or smart TV. Need help?
To stop streaming video, click in the video playback controls, then choose Turn Off AirPlay.
How do I use Apple TV, Roku or Amazon Fire TV Eventive app?
Apple TV
Please download the EVENTIVE TV app from the Apple TV App Store (accessible via your TV). When you open the app the first time, you’ll see an activation code. On another device, please navigate to watch.eventive.org/tv, then login if necessary and use the code to connect your account.
Please note that you will not be able to purchase films or events from the app; you will need to select your films and events via your computer or smartphone first. Once you have unlocked your selected films and events, the content will be available on the app.
If you ever need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen.
To activate your TV Device: https://watch.eventive.org/tv
Amazon Fire TV
Open your Amazon Firestick or Amazon Fire TV and navigate to the magnifying glass icon to search.
Enter EVENTIVE TV app in the search field and select EVENTIVE TV when it appears, next press the down button on your remote to navigate to “Apps and Games” where you will find the EVENTIVE TV app. You can also add the EVENTIVE TV app to your Amazon Fire TV via the Amazon website by clicking here.
Select the app and install on your device. Once installed you will then see a 6 character code you will enter into your account settings at watch.eventive.org/tv.
Once you have entered the code your Amazon Fire TV will show all of the content you have unlocked for viewing via another device such as a laptop or mobile device.
To activate your TV Device: https://watch.eventive.org/tv.
Roku
To utilize the EVENTIVE TV app on Roku or the EVENTIVE TV app. Search for “EVENTIVE TV” in the Roku Channel Store on your Roku. You can also add the EVENTIVE TV app to your Roku via the Roku website by clicking here.
Once you have installed the app, open it and follow the instructions to login. All of your unlocked content will be available on the app. If a film or event has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first.
To activate your TV Device: https://watch.eventive.org/tv
How can I watch content in the highest possible resolution?
To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:
- Safari on macOS
- Edge on Windows
- Safari on iOS
- Chrome on Android
- Eventive TV app for Apple TV, Roku, and Amazon Fire TV
- Chromecast from all browsers
Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.
I’m seeing a black screen where the movie should be, but audio plays normally.
If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds. If none of these steps help, please contact us using the live chat at the bottom of the page.
My movie won’t play! (General troubleshooting steps)
First, make sure that you are logged in with the correct Eventive account. If you are logged in correctly, you will see a circle with the initials of the account holder in the upper right corner of the page. If you are not logged in, you will instead see the word “Login” at the upper right corner of the page. Click “Login” and enter the desire account credentials.
If you are properly logged in and you still cannot play your film or event, please confirm that you are not on a VPN (Virtual Private Network.) Eventive’s content protection protocol does not allow VPN access. If all you see in the player window is a black screen, please click or tap on the window to activate player controls.
If you still cannot play your film or event, please refer to the IT Support section of this page, the Eventive FAQ Guide or email us at DOCSinfo@AFI.com
FAQs
Can I watch films and events outside of the United States?
All films and events are restricted for viewing by those only in the United States, excluding US Territories.
When are films and events available?
Starting on June 8, you can begin pre-ordering films and events you would like to view during AFI DOCS, June 22-27. New films and events will be made available to view each day of the festival.
How long do I have to start watching the film or event?
When films and events become available to view online, you will have 48 hours to begin watching and an additional 48 hours to complete your viewing experience.* Once you unlock the film or event, you will see an indication of how long you have to start watching below the viewing window on the film page. After you’ve started watching, the indication will adjust to display remaining time to finish.
*Please note that Special Presentations screenings are one– night– only events and will have different availability and viewing windows.
How does my pass work?
The Film Pass allows you to unlock a film one time and is automatically linked to your account on Eventive. Use your Film Pass to watch feature films, shorts programs, Cinema’s Legacy and DOCS Talks. The Film Pass does not allow access to Special Presentations, AFI DOCS Industry Forum or in-person screenings at the AFI Silver, which require individual tickets or unlocks.
The Industry Passes are available to qualifying individuals from film-related fields (distributors, film educators, filmmakers, etc.). The Industry Pass includes access to feature films, shorts programs, DOCS Talks, Cinema’s Legacy and AFI DOCS Industry Forum. Industry Pass does not allow access to Special Presentations or in-person screenings at the AFI Silver, which require individual tickets or unlocks.
Please note: Festival is geo-blocked to the USA and all events/screenings will be in Eastern Daylight Time. Films are available for a limited time and with limited capacity. We strongly recommend pre-ordering your choices before the Festival begins, as films have limited views available and can sell out fast. After unlocking your film, take note of the amount of time you have to begin and finish watching it. Once a film you have selected becomes available you will have 48 hours to start watching. Once you begin, you’ll have 48 hours to finish watching.
Passes do not allow access to Special Presentations or in-person screenings at the AFI Silver, which require individual tickets or unlocks.
Special Presentations screenings are one– night– only events and will have different availability and viewing windows. No refunds or exchanges. Passes are non-transferable. Event is not rated for content and viewer discretion is advised.
How do I purchase an individual film or event?
If you would like to purchase an individual film or event, head to the virtual festival page by visiting DOCS.AFI.com. Here you can browse through all the available programs. Starting on June 8, you can purchase an individual program by selecting “Pre-Order” or “Unlock” and then enter your email address to either login or create an Eventive account. You will then be prompted to enter your credit card information to complete the purchase.
- AFI Star Level and above members receive 20% off tickets – BECOME A MEMBER {link to Join Page}
How Do I Become an AFI Member?
AFI Members get more. To enjoy all the AFI DOCS membership benefits, discounts and more, become a member at AFI.com/Join.
Individual Film & Event Access:
Starting on June 8, be sure to reserve your spot for the films and events you want to enjoy! To get your “ticket,” go to the individual film or event page and click “pre-order now.” Note: Once a film becomes available to view, it will say “unlock” instead of pre-order.
INDIVIDUAL FILMS AND PROGRAMS
- Individual films and programs will be available for $10 to unlock.
- AFI Star Level and above members receive 20% off tickets – BECOME A MEMBER
SPECIAL PRESENTATIONS
- Special Presentations will be available for $15 to unlock.*
AFI DOCS FORUM
- Individual Forum sessions will be available for $10 to unlock.
- AFI Star Level and above members receive 20% off tickets – BECOME A MEMBER
AFI SILVER SCREENINGS
- In-person screenings at the AFI Silver Theatre located in Silver Spring, MD, tickets will be available for $13 for non-members and $11 for AFI members. – BECOME A MEMBER
FREE PROGRAMS – Be sure to reserve your spot!
- Celebrate the art of documentary filmmaking and groundbreaking filmmakers with this year’s free programs: Cinema’s Legacy, DOCS Talks and Guggenheim Symposium.
Ticket Fine Print:
Tickets are automatically linked to the ticket buyer’s account on Eventive, the platform where all AFI DOCS programs will be made available to view.
Once the film becomes available you will have 48 hours to begin watching the film and then 48 hours to conclude viewing. After you unlock a program, note the amount of time you have to begin and finish watching a particular film.
*Special Presentations may have different availability windows. Special Presentations screenings are one-night-only events and will have different availability and viewing windows.
All films are available to viewers in the United States. Film views are limited, and films can “sell out,” which will be indicated by “Sold Out.“
Please note: No refunds or exchanges. Unlocks are non-transferable. Events are not rated and viewer discretion is advised.
What happens once I purchase my pass or individual film or event?
Once you purchase your pass, you will receive a confirmation email with instructions on how to use your pass and select your programs. Once the AFI DOCS program schedule is live after June 8, you can pre-order or unlock your selections.
If you purchased a film or event and it is currently available to view, the player will automatically unlock and allow you to view the content. If you pre-ordered a program, you will receive a confirmation email with information on how to access your screening when it becomes available to view. If you misplace this email, do not worry – if you are logged into your Eventive account, the content will unlock for you when it is available.
Please note: Your Eventive login will be the same email and password used to purchase your pass or unlock.
How do I find a film or event I unlocked or pre-ordered?
Check your inbox for the order confirmation email and click the “watch now” button. If you misplaced this email, you can also access the My Content Library menu on Eventive. Make sure you are logged into your Eventive account so you can see all the programs you have ordered.
You can also visit DOCS.AFI.com and click on the original listing for the program. You will be taken to the screening page. If you’re logged into your Eventive account and already ordered a ticket for that film, you will have the option to “watch now” from the virtual screening page.
I bought the program and now it is telling me to unlock it again. What do I do?
Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. You can log in using the login link right below the “unlock now” button or in the upper right corner of the screen.
I have not received a confirmation email for my pass purchase. How do I access the festival?
After your purchase, you should receive an email from DOCSinfo@AFI.com regarding your pass order confirmation. The subject line should be “Pass Order Confirmation – AFI DOCS.” If you did not receive this email to your inbox, please check your spam/junk folders. You can also access your content directly by logging into your Eventive account at watch.eventive.org/afidocs If you are still having trouble, contact us at DOCSinfo@AFI.com.
My pass doesn’t include Special Presentations. Can you purchase individual access to those films?
Yes, you can purchase individual access to our Special Presentations.
- Please note that Special Presentations screenings are one-night-only events and will have different availability and viewing windows.
I clicked on a film and/or event and it says it is Sold Out? What does that mean?
Due to restrictions from filmmakers and film distributors, we will have a limited number of unlocks available for each film and event. Once we have hit the viewing allotment a film will be marked as “Sold Out.”
Why is a film or event no longer available?
Films and events are available for a limited time and can only be viewed within the availability window. Please check the schedule for availability on DOCS.AFI.com. If the viewer does not hit play within that window or conclude watching the film within the allotted time, it will become unavailable to the viewer.
I have a discount code how do I redeem it?
Find the film you would like to watch on DOCS.AFI.com. Then, select either the “Pre-Order” or “Unlock Now” button on the viewing window. Afterward, you will see a “Have a Discount Code.” link. Click on the link and input your discount code. Proceed to log into your Eventive account or create one if you do not already have one. Once you complete your purchase, you can enjoy your film or event.
I don’t remember my password. What should I do?
If you don’t remember your password, you can reset it here.
How do I know the Screening Platform (Eventive) will work on my TV or Computer?
Visit the Eventive Device Compatibility page and follow the steps to unlock a free test video.
- You can test your device(s) for compatibility with our platform
- Confirm that you are able to make a purchase
- Confirm that you are receiving confirmation emails once a purchase has been completed
If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.
How do I watch a livestream or live Q&A?
If you’ve ordered a program that includes an on-demand title plus a livestream, simply select the livestream from the right sidebar and then click “enter livestream” at the designated time. There is a countdown clock on the livestream window to let you know when it will start.
If you are watching from Apple TV, Roku and Amazon Fire TV, phone or tablet; you will not be able to participate in the chat. In order to participate in the chat, you will need to view from your computer.
Can I watch a livestream or live Q&A after it is over?
Yes, livestreams are recorded and made available to ticket holders for the duration of the program availability window.
Can I rewind or start a program over?
Yes, you have complete access to the entire program during your watch window. Once you click “Watch Now,” you have 48 hours to watch it. After you’ve started watching a program, you will see an indication of how much time is left to finish the screening.
Do the films have closed captioning?
Some films will have closed captioning available. Films with Closed Captioning will be marked with CC available.
How to turn on Closed Captions:
On Your Computer/Tablet:
To turn on captions when available simply click the cc marker in the tool bar in the right-hand corner to turn them on or off.
We recommend that all Apple users use Safari.
On Roku:
To enable captions, press the star (*) button on the Roku remote and then choose the closed captions option in the menu that appears.
You may need to update your app to version 1.2 if it did not auto-update.
On Fire TV:
To enable captions on a title, users need to pause and then select the settings cog in the upper righthand corner of the screen, then choose their desired subtitle track.
On Apple TV:
To enable captions on a title, start your film/screening and then swipe down on the remote which will reveal the viewing options. There you can select the subtitles/closed captions if available.
How do I vote for the Audience Award?
Films that are eligible for the Audience Award will be notated on the virtual screening page below the player. Once you have completed viewing your film, you will be able to cast your vote. On the virtual screening page, below the player, you will see ratings scaled from 1 to 5, poor to excellent. Select your choice and your vote has been cast. If you are voting on a shorts package, select the film within the package you would like to vote on from the list on the right-hand side of the player and select your rating. Do this for each film within the package.
You can go back and alter your vote, but only one vote per account will be tabulated.
For health and safety measures audience balloting will not be included for in-person screenings at the AFI Silver.
When will the award winners be announced?
Audience Award winners will be announced the week of June 28.
Can I only watch films and events on my computer?
No, you can also watch all our films and events on your TV.
First, you will need to visit DOCS.AFI.com and purchase your film and event selections via your computer or mobile device. Once you have completed your purchase, you can log into the EVENTIVE TV app on Apple TV, Roku, or Amazon Fire TV using your Eventive username and password. Finally, you will be able to view all your purchased content.
You can also Chromecast or connect your computer to your TV via an HDMI cable. More info on how to watch on your TV in the Ways to Watch Section.
Can I watch live events or live streams from the Apple TV, Roku, and Amazon Fire TV app?
Yes, you will be able to view live streamed Q&As from your Apple TV, Roku and Amazon Fire TV; however, you will not be able to participate in the chat. In order to participate in the chat, you will need to view from your computer. You can also watch live events from a tablet or smartphone; however, these devices will have limited functionality in the chat.
How do I activate my TV app?
Click this link https://watch.eventive.org/tv and input the code you see on your TV screen. Once you do this your Eventive account will automatically sync.
Does my web browser affect streaming?
We have had success streaming with Google Chrome, Safari, Firefox, Microsoft Edge and Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. If you are trying to access a program and receive an error message, clear your browser history, then close and restart your browser.
Why does the image quality of the films change sometimes?
The quality of the image depends on a few factors, including your internet speed. The player will auto-adjust to your internet speed. Your internet speed may change periodically based on how many other users are on your home network, the time of day, etc.
I clicked on a film program, but it will not play. Why?
First, make sure that you are logged in with the correct Eventive account. If you are logged in correctly, you will see a circle with the initials of the account holder in the upper right corner of the page. If you are not logged in, you will instead see the word “Login” at the upper right corner of the page. Click “Login” and enter the desire account credentials.
If you are properly logged in and you still cannot play your film or event, please confirm that you are not on a VPN (Virtual Private Network.) Eventive’s content protection protocol does not allow VPN access. If all you see in the player window is a black screen, please click or tap on the window to activate player controls.
If you still cannot play your film or event, please refer to the IT Support section of this page, the Eventive FAQ Guide or email us at DOCSinfo@AFI.com.
How do I adjust the volume on the web player?
Hover the cursor over the film or event you are currently watching to make the video controls visible. On the bottom left, the sound icon controls the volume. To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.
Is my information secure?
Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page.
How do I update or remove my payment information?
Please visit: https://account.eventive.org/account
CUSTOMER SERVICE
If you need direct assistance, we will be available June 22-27 from 11:30 a.m.-9:30 p.m. EDT. If you need help after these hours, please email and we will get back to you as soon as possible.
AFI DOCS VIRTUAL CUSTOMER SERVICE
EMAIL: DOCSinfo@AFI.com
PHONE: 301.495.6799
AFI SILVER CUSTOMER SERVICE
PHONE: 301.495.6720
EMAIL: Silverinfo@AFI.com
More questions? Be sure to check out Eventive’s FAQ Guide and you can even chat with one of their reps.
AFI Industry Forum FAQs
Where can I find out what Industry Forum events are available during the festival?
You can find the list of Industry Forum events in the festival schedule here.
How do I attend the Industry Forum?
In order to attend the AFI DOCS Industry Forum, you must have an Industry pass or you can purchase access to an individual Industry Forum Event.
What happens when I purchase an Industry pass or an unlock to an IndustryForum Event?
Once you purchase your pass, you will receive a confirmation email with instructions on how to use your pass and select your events. Once the AFI DOCS program schedule is live, you can pre-order or unlock the Industry Forum sessions you would like to attend.
If you purchased an event and it is currently available to view, the player will automatically unlock and allow you to view the livestream. If you pre-ordered an event, you will receive a confirmation email with information on how to access the livestream when it becomes available. If you misplace this email, do not worry – if you are logged into your Eventive account, the content will unlock for you when it is available.
If an Industry Forum event or livestream is already in progress, can I still attend?
Yes. You may join the event or livestream if it is still underway.
If I’m not able to watch an Industry Forum event live, will the recordings be available later?
Yes, the recordings for the Forum event will be available for the duration of the Festival here.
How can I ask a question during a live Industry Forum event?
If the event includes an audience Q&A, there will be instructions about using the chat function on the Eventive window during the panel.
CUSTOMER SERVICE
If you need direct assistance, we will be available June 22-27 from 11:30 a.m.-9:30 p.m. EDT. If you need help after these hours, please email and we will get back to you as soon as possible.
AFI DOCS VIRTUAL CUSTOMER SERVICE
EMAIL: DOCSinfo@AFI.com
PHONE: 301.495.6799
AFI SILVER CUSTOMER SERVICE
PHONE: 301.495.6720
EMAIL: Silverinfo@AFI.com
More questions? Be sure to check out Eventive’s FAQ Guide and you can even chat with one of their reps.
IT Support
What are the system requirements?
You can watch content on PCs running Windows 7+ and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome and on iPhones and iPads using Safari.
If you have an Apple TV, Amazon Fire TV or Roku device, you can use our dedicated apps. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone. Detailed instruction can be found listed in the Ways to Watch Section.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge and Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
macOS 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari and Opera. We recommend using the latest version of your browser.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later.
Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated EVENTIVE TV app to watch on your TV.
Can I watch content on my Android device?
Yes, you can watch content using Chrome on Android 6.0 or later.
If Chromecasting, you must have a 3rd generation or later Chromecast device.
To Chromecast from a mobile Android device:
- Make sure your mobile phone or tablet is on the same WiFi network as your Chromecast device.
- Tap the “Cast” icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.
To Chromecast from computer:
- Open the content in the Google Chrome browser.
- Click the “Cast” icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.
How can I watch content in the highest possible resolution?
To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:
- Safari on macOS
- Edge on Windows
- Safari on iOS
- Chrome on Android
- Eventive TV app for Apple TV, Amazon Fire TV and Roku
Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on WiFi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.
For a proper viewing experience, ensure you have a strong, stable internet connection. You can check your internet speed easily by going to speedtest.net.
At 7mbps or higher, you will be running at a playback of 1080p or higher and your quality will be optimal.
At 4mbps or lower, you will be running at a playback of 720p or lower, which will provide you a poor viewing quality.
How to activate your TV App
https://watch.eventive.org/tv
CUSTOMER SERVICE
If you need direct assistance, we will be available June 22-27 from 11:30 a.m.-9:30 p.m. EDT. If you need help after these hours, please email and we will get back to you as soon as possible.
AFI DOCS VIRTUAL CUSTOMER SERVICE
EMAIL: DOCSinfo@AFI.com
PHONE: 301.495.6799
AFI SILVER CUSTOMER SERVICE
PHONE: 301.495.6720
EMAIL: Silverinfo@AFI.com
More questions? Be sure to check out Eventive’s FAQ Guide and you can even chat with one of their reps.
Customer Service
If you need direct assistance, we will be available June 22-27 from 11 a.m.-9:30 p.m. EDT. If you need help after these hours, please email and we will get back to you as soon as possible.
AFI DOCS VIRTUAL CUSTOMER SERVICE
EMAIL: DOCSinfo@AFI.com
PHONE: 301.495.6799
AFI SILVER CUSTOMER SERVICE
PHONE: 301.495.6720
EMAIL: Silverinfo@AFI.com
More questions? Be sure to check out Eventive’s FAQ Guide and you can even chat with one of their reps.
In-person at the AFI Silver
Where is the AFI Silver Located?
AFI SILVER THEATRE AND CULTURAL CENTER
8633 Colesville Road
Silver Spring, MD 20910
How do I purchase a ticket?
Tickets will be available to purchase starting June 8 on https://afisilver.afi.com/
What are your box office hours?
The box office opens 30 minutes before the first screening of the day and closes 15 minutes after the last show of the day.
Will there be a standby line?
We will not have standby available for in-person screenings at the AFI Silver due to COVID compliance and reserved seating needs.
Will my pass work for screenings at the AFI Silver?
Due to limited capacity and regulations to adhere to COVID-19 safety, we cannot accept passes for screenings taking place at the AFI Silver. Individual tickets will be available for purchase here.
Are masks required?
Yes. To protect yourself and others, all guests are required to wear masks as they enter and enjoy movies at our theatres.
Will there be Q&As after the screenings?
For health and safety reasons, there will be no in-person Q&As at the AFI Silver. Select film screenings at AFI Silver will have pre-recorded Q&As that play after the film ends.
How do I get to the AFI Silver Theatre?
DIRECTIONS
The AFI Silver Theatre is located at 8633 Colesville Road — at the intersection of Colesville Road and Georgia Avenue — in the heart of the new downtown Silver Spring.
By Car: The AFI Silver Theatre is less than two miles south of Beltway exit 30 (Colesville Road) and exit 31 (Georgia Avenue). The theatre is also convenient to the Bethesda area via East-West Highway, and a short drive from downtown Washington via 16th Street, NW.
By Metro: The AFI Silver Theatre is located on Colesville Road, just two blocks north of Metro’s Red Line station in Silver Spring.
By Ride-On Bus: The Silver Spring station is served by Ride-On routes 1, 2, 3, 4, 5, 8, 9, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 22, 28.
By Metrobus: The Silver Spring station is served by Metrobus routes 70, 71, J5, F4, F6, JH1, J2, J3, J4, Q2, S2, S4, Y8, Z5.
Where can I park?
AFI Silver Theatre is conveniently located near several public parking garages. Both the Wayne Avenue Garage and the Town Square Garage offer FREE parking after 7:00 p.m. on Monday–Friday. Parking is also FREE all day on weekends and holidays.
The Wayne Avenue Garage is located on Wayne Avenue, between Georgia Avenue and Fenton Street.
The Town Square Garage is located on Fenton Street, between Roeder Road and Ellsworth Drive.
For additional parking options, visit silverspringdowntown.com.
Will my AFI member discount for AFI DOCS work at the AFI Silver?
Yes, AFI members will receive a discount on in-person screenings at the AFI Silver. You will need to purchase tickets in advance from https://afisilver.afi.com/
Are there any changes to seating in the auditorium?
To enable adequate social distancing, seating capacities are limited for your safety and the safety of others. These limitations will always meet or exceed state and local regulations.
What steps are being taken to protect moviegoers?
- Enhanced Cleaning Procedures: Common areas and high touch points will be routinely disinfected throughout the day. There will be extra time between movies so that auditoriums can be cleaned between each showtime.
- Social Distancing Standards: Maintain social distance before, during and after the movie. Signs will be posted throughout the theatre for guidance.
- Reduced Auditorium Capacities: To ensure proper social distancing, seating capacities are limited for your safety and the safety of others. These limitations will always meet or exceed state and local regulations.
AFI SILVER CUSTOMER SERVICE
PHONE: 301.495.6720
EMAIL: Silverinfo@AFI.com
