All films and events are restricted for viewing by those only in the United States, excluding US Territories.

Starting on June 8, you can begin pre-ordering films and events you would like to view during AFI DOCS, June 22-27. New films and events will be made available to view each day of the festival.

When films and events become available to view online, you will have 48 hours to begin watching and an additional 48 hours to complete your viewing experience.* Once you unlock the film or event, you will see an indication of how long you have to start watching below the viewing window on the film page. After you’ve started watching, the indication will adjust to display remaining time to finish.

*Please note that Special Presentations screenings are one– night– only events and will have different availability and viewing windows.

The Film Pass allows you to unlock a film one time and is automatically linked to your account on Eventive. Use your Film Pass to watch feature films, shorts programs, Cinema’s Legacy and DOCS Talks. The Film Pass does not allow access to Special Presentations, AFI DOCS Industry Forum or in-person screenings at the AFI Silver, which require individual tickets or unlocks.

The Industry Passes are available to qualifying individuals from film-related fields (distributors, film educators, filmmakers, etc.). The Industry Pass includes access to feature films, shorts programs, DOCS Talks, Cinema’s Legacy and AFI DOCS Industry Forum. Industry Pass does not allow access to Special Presentations or in-person screenings at the AFI Silver, which require individual tickets or unlocks.

Please note: Festival is geo-blocked to the USA and all events/screenings will be in Eastern Daylight Time. Films are available for a limited time and with limited capacity. We strongly recommend pre-ordering your choices before the Festival begins, as films have limited views available and can sell out fast. After unlocking your film, take note of the amount of time you have to begin and finish watching it. Once a film you have selected becomes available you will have 48 hours to start watching. Once you begin, you’ll have 48 hours to finish watching.

Passes do not allow access to Special Presentations or in-person screenings at the AFI Silver, which require individual tickets or unlocks.

Special Presentations screenings are one– night– only events and will have different availability and viewing windows. No refunds or exchanges. Passes are non-transferable. Event is not rated for content and viewer discretion is advised.

If you would like to purchase an individual film or event, head to the virtual festival page by visiting DOCS.AFI.com. Here you can browse through all the available programs. Starting on June 8, you can purchase an individual program by selecting “Pre-Order” or “Unlock” and then enter your email address to either login or create an Eventive account. You will then be prompted to enter your credit card information to complete the purchase.

• AFI Star Level and above members receive 20% off tickets – BECOME A MEMBER

AFI Members get more. To enjoy all the AFI DOCS membership benefits, discounts and more, become a member at AFI.com/Join.

Individual Film & Event Access:

Starting on June 8, be sure to reserve your spot for the films and events you want to enjoy! To get your “ticket,” go to the individual film or event page and click “pre-order now.” Note: Once a film becomes available to view, it will say “unlock” instead of pre-order.

INDIVIDUAL FILMS AND PROGRAMS

• Individual films and programs will be available for $10 to unlock.
• AFI Star Level and above members receive 20% off tickets – BECOME A MEMBER

SPECIAL PRESENTATIONS

• Special Presentations will be available for $15 to unlock.*

AFI DOCS INDUSTRY FORUM

• Individual Forum sessions will be available for $10 to unlock.
• AFI Star Level and above members receive 20% off tickets – BECOME A MEMBER

AFI SILVER SCREENINGS

• In-person screenings at the AFI Silver Theatre located in Silver Spring, MD, tickets will be available for $13 for non-members and $11 for AFI members. – BECOME A MEMBER

FREE PROGRAMS – Be sure to reserve your spot!

• Celebrate the art of documentary filmmaking and groundbreaking filmmakers with this year’s free programs: Cinema’s Legacy, DOCS Talks and Guggenheim Symposium.

Ticket Fine Print:

Tickets are automatically linked to the ticket buyer’s account on Eventive, the platform where all AFI DOCS programs will be made available to view.

Once the film becomes available you will have 48 hours to begin watching the film and then 48 hours to conclude viewing. After you unlock a program, note the amount of time you have to begin and finish watching a particular film.

*Special Presentations may have different availability windows. Special Presentations screenings are one-night-only events and will have different availability and viewing windows.

All films are available to viewers in the United States. Film views are limited, and films can “sell out,” which will be indicated by “Sold Out.“

Please note: No refunds or exchanges. Unlocks are non-transferable. Events are not rated and viewer discretion is advised.

Once you purchase your pass, you will receive a confirmation email with instructions on how to use your pass and select your programs. Once the AFI DOCS program schedule is live after June 8, you can pre-order or unlock your selections.

If you purchased a film or event and it is currently available to view, the player will automatically unlock and allow you to view the content. If you pre-ordered a program, you will receive a confirmation email with information on how to access your screening when it becomes available to view. If you misplace this email, do not worry – if you are logged into your Eventive account, the content will unlock for you when it is available.

Please note: Your Eventive login will be the same email and password used to purchase your pass or unlock.

• • AFI Star Level and above members receive 20% off passes – BECOME A MEMBER

Check your inbox for the order confirmation email and click the “watch now” button. If you misplaced this email, you can also access the My Content Library menu on Eventive. Make sure you are logged into your Eventive account so you can see all the programs you have ordered.

You can also visit DOCS.AFI.com and click on the original listing for the program. You will be taken to the screening page. If you’re logged into your Eventive account and already ordered a ticket for that film, you will have the option to “watch now” from the virtual screening page.

Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. You can log in using the login link right below the “unlock now” button or in the upper right corner of the screen.

After your purchase, you should receive an email from DOCSinfo@AFI.com regarding your pass order confirmation. The subject line should be “Pass Order Confirmation – AFI DOCS.” If you did not receive this email to your inbox, please check your spam/junk folders. You can also access your content directly by logging into your Eventive account at watch.eventive.org/afidocs If you are still having trouble, contact us at DOCSinfo@AFI.com.

Yes, you can purchase individual access to our Special Presentations.

• • • • Please note that Special Presentations screenings are one-night-only events and will have different availability and viewing windows.

Due to restrictions from filmmakers and film distributors, we will have a limited number of unlocks available for each film and event. Once we have hit the viewing allotment a film will be marked as “Sold Out.”

Films and events are available for a limited time and can only be viewed within the availability window. Please check the schedule for availability on DOCS.AFI.com. If the viewer does not hit play within that window or conclude watching the film within the allotted time, it will become unavailable to the viewer.

Find the film you would like to watch on DOCS.AFI.com. Then, select either the “Pre-Order” or “Unlock Now” button on the viewing window. Afterward, you will see a “Have a Discount Code.” link. Click on the link and input your discount code. Proceed to log into your Eventive account or create one if you do not already have one. Once you complete your purchase, you can enjoy your film or event.

If you don’t remember your password, you can reset it here.

Visit the Eventive Device Compatibility page and follow the steps to unlock a free test video.

• • • • You can test your device(s) for compatibility with our platform
      • Confirm that you are able to make a purchase
      • Confirm that you are receiving confirmation emails once a purchase has been completed

If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.

If you’ve ordered a program that includes an on-demand title plus a livestream, simply select the livestream from the right sidebar and then click “enter livestream” at the designated time. There is a countdown clock on the livestream window to let you know when it will start.

If you are watching from Apple TV, Roku and Amazon Fire TV, phone or tablet; you will not be able to participate in the chat. In order to participate in the chat, you will need to view from your computer.

Yes, livestreams are recorded and made available to ticket holders for the duration of the program availability window.

Yes, you have complete access to the entire program during your watch window. Once you click “Watch Now,” you have 48 hours to watch it. After you’ve started watching a program, you will see an indication of how much time is left to finish the screening.

Some films will have closed captioning available. Films with Closed Captioning will be marked with CC available.

On Your Computer/Tablet:

To turn on captions when available simply click the cc marker in the tool bar in the right-hand corner to turn them on or off.

We recommend that all Apple users use Safari.

On Roku:

To enable captions, press the star (*) button on the Roku remote and then choose the closed captions option in the menu that appears.

You may need to update your app to version 1.2 if it did not auto-update.

On Fire TV:

To enable captions on a title, users need to pause and then select the settings cog in the upper righthand corner of the screen, then choose their desired subtitle track.

On Apple TV:

To enable captions on a title, start your film/screening and then swipe down on the remote which will reveal the viewing options. There you can select the subtitles/closed captions if available.

Select films will have audio description available, and will be indicated as AD available (Audio Description) on the film page in the accessibility section.

Within the player, viewers will have the option to switch between the track with the Default Audio, and the track that includes the Default Audio and Audio Description.

Films that are eligible for the Audience Award will be notated on the virtual screening page below the player. Once you have completed viewing your film, you will be able to cast your vote. On the virtual screening page, below the player, you will see ratings scaled from 1 to 5, poor to excellent. Select your choice and your vote has been cast. If you are voting on a shorts package, select the film within the package you would like to vote on from the list on the right-hand side of the player and select your rating. Do this for each film within the package.

You can go back and alter your vote, but only one vote per account will be tabulated.

For health and safety measures audience balloting will not be included for in-person screenings at the AFI Silver.

Audience Award winners will be announced the week of June 28.

No, you can also watch all our films and events on your TV.

First, you will need to visit DOCS.AFI.com and purchase your film and event selections via your computer or mobile device. Once you have completed your purchase, you can log into the AFI+ or Eventive TV app on Apple TV, Roku, or Amazon Fire TV using your Eventive username and password. Finally, you will be able to view all your purchased content.

You can also Chromecast or connect your computer to your TV via an HDMI cable. More info on how to watch on your TV in the Ways to Watch Section.

Yes, you will be able to view live streamed Q&As from your Apple TV, Roku and Amazon Fire TV; however, you will not be able to participate in the chat. In order to participate in the chat, you will need to view from your computer. You can also watch live events from a tablet or smartphone; however, these devices will have limited functionality in the chat.

Click this link https://watch.eventive.org/tv and input the code you see on your TV screen. Once you do this your Eventive account will automatically sync.

We have had success streaming with Google Chrome, Safari, Firefox, Microsoft Edge and Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. If you are trying to access a program and receive an error message, clear your browser history, then close and restart your browser.

The quality of the image depends on a few factors, including your internet speed. The player will auto-adjust to your internet speed. Your internet speed may change periodically based on how many other users are on your home network, the time of day, etc.

First, make sure that you are logged in with the correct Eventive account. If you are logged in correctly, you will see a circle with the initials of the account holder in the upper right corner of the page. If you are not logged in, you will instead see the word “Login” at the upper right corner of the page. Click “Login” and enter the desire account credentials.

If you are properly logged in and you still cannot play your film or event, please confirm that you are not on a VPN (Virtual Private Network.) Eventive’s content protection protocol does not allow VPN access. If all you see in the player window is a black screen, please click or tap on the window to activate player controls.

If you still cannot play your film or event, please refer to the IT Support section of this page, the Eventive FAQ Guide or email us at DOCSinfo@AFI.com.

Hover the cursor over the film or event you are currently watching to make the video controls visible. On the bottom left, the sound icon controls the volume. To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.

Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page.

Please visit: https://account.eventive.org/account

If you need direct assistance, we will be available June 22-27 from 11:30 a.m.-9:30 p.m. EDT. If you need help after these hours, please email and we will get back to you as soon as possible.

AFI DOCS VIRTUAL CUSTOMER SERVICE
EMAIL: DOCSinfo@AFI.com
PHONE: 301.495.6799

AFI SILVER CUSTOMER SERVICE
PHONE: 301.495.6720
EMAIL: Silverinfo@AFI.com

More questions? Be sure to check out Eventive’s FAQ Guide and you can even chat with one of their reps.